FAQ
General
How long has Foundry Commercial kitchens been in business?
Foundry was founded in 2001 under the name Pacific Restaurant Supply. Shortly after we celebrated our 20 year anniversary, we re-branded in 2021 to Foundry Commercial Kitchens.
Design
Why is foodservice facility design important?
Our foodservice design services provide our customers with a huge increase in value for their investment in their commercial kitchen. A well designed kitchen can maximize performance, provide energy and labour efficiency and ensure equipment selections are specified correctly.
What is the difference between foodservice design, architecture and interior design services?
Our foodservice design team focuses exclusively on the commercial kitchen and bar layouts. With an experienced team of foodservice design consultants specifying the right equipment to maximize kitchen efficiency and performance in every application.
Where does Foundry provide foodservice design services?
Our design team is located in Vancouver and Port Coquitlam in beautiful British Columbia – but we design foodservice facilities all over North America. Our design projects span from coast to coast in both Canada and the US.
Equipment
What products does Foundry Offer?
Does Foundry offer project management?
Yes! Our experienced in-house project team provides project planning and oversight, manage approval processes and sub trades, schedule and execute delivery and installation and assist our customers in commissioning and handover to kitchen operations.
Does Foundry provide white glove delivery for the equipment it sells?
Yes, to compliment our foodservice equipment we offer white-glove delivery. Our delivery teams focus on taking away the stress for our clients. We uncrate, inspect for damage, dispose of skids, assemble, deliver to site and set in place.
Stainless
What is custom stainless fabrication and why is it different?
Custom stainless fabrication for the foodservice industry is highly specialized. We design every piece we make with tremendous detail and customization to meet our client’s foodservice needs and their project’s building requirements.
Where are Foundry Stainless Fabrication products made?
Does Foundry offer stainless installation?
Yes! To compliment our stainless fabrication we offer Stainless Installation. Our installation teams bring essential specialized experience to the challenge of completing a commercial kitchen project. From initial site measurement to the final weld.
Warranty
Why isn’t Foundry Commercial Kitchens handling the warranty for my equipment?
Foundry Commercial Kitchens is the supplier of the equipment, but the manufacturers themselves manage the warranties.
This ensures that any issues are addressed by experts with detailed knowledge of their products, helping to speed up the repair or replacement process.
Manufacturer representatives are required to speak to the end user directly (preferably someone on site) to ensure equipment information, site access and technician dispatch scheduling is accurate.
What if I need help reaching the manufacturer or understanding the warranty process?
We’re happy to help guide you through the process. If you’re unsure about who to contact or what to do next, simply reach out to our team, and we’ll assist in connecting you with the right support.
Please note, some manufacturers require end-users to contact them first to initiate a warranty claim, while other allow end-users to request service from approved warranty service providers.
Please consult your manufacturer’s warrant for specific details.
How do I know which manufacturer to contact?
The manufacturer’s name should be on the equipment you purchased. If you’re unsure, please check your invoice or reach out to us, and we’ll help you identify the correct manufacturer.
What’s covered under my equipment warranty?
Warranty coverage can vary by manufacturer and product. Typically, most warranties cover defects in materials or workmanship but exclude damages from misuse or regular wear and tear.
If a warranty/service call is deemed to be not covered by warranty or refused by manufacturer, the end user is responsible for the service charges incurred. Please consult your manufacturer’s warranty for specific details.
Can Foundry assist with out-of-warranty service?
While we do not handle repairs directly, we can point you toward trusted service providers or the manufacturer’s service channels for out-of-warranty support.